Welcome to User Guidance

Step1.Select Item

Method 1:Click on the shop name in the top center corner of the “FEATURED STORES” and select the shop, Then pick the item you like on the store page.

Method 2: Browse the homepage and click on the banner or the product map you are interested in.

Method 3: Directly target related products by entering keywords in the search box at the top right of the homepage

Step2. Submit Order

Select the item and choose an agent to make an order

Step3. Pay for Item(s)

1.Filling in the information at  placing order page and add to cart .

    2.Agent has Value-added services choose them if you need.

    If you do not have money on your account ,it will take you to top up first,after it  go back here to place order

3.After recharged,go back to submit an order

Step4. AGENT Purchase

AGENT(CSS) will contact the seller and purchase your ordered items.

TIPS

During the purchase process, you can click ‘order enquiry’ to contact us for any further details. We will contact you via email or message if needed, i.e. some information is needed to be completed by you.

Step5.CSS Inspection and Storage

Quality inspection will be carried out and items will be stored in the warehouse. You can visit ‘User Center’ –‘My ORDERS’ to view the item once it is stored.

TIPS

1、Once the item has arrived to our warehouse, a series of quality inspection will be carried out and the photos will be taken for you to view them. We will contact you immediately if there are any problems.

Step6. Submit for Delivery

Visit ‘My Warehouse’ and select items then submit for delivery. Fill in delivery details and choose the recommended type of delivery.

Tips

1.Some items may be restricted with a certain type of delivery. However, we have selected a few recommended types of delivery for you to choose from the list.

2.We provide additional services such as package removal, package reinforcement, insurance, etc. Please inform us under remark and we will follow your request.

Step7. CSS Delivery

Consolidate and pack items, reinforce package, weight and send out for delivery.

Tips

You can track the parcel via ‘User Center’ – ‘My Parcel’ after it is sent out.

Step8. Waiting for your package to arrive

You can track your package and follow its shipping progress on the “My Parcel” page

Tips

There is always the possibility that accidents may happen during international package shipments. Such circumstances include delays, confiscation, taxes, package damage, missing packages and more. Agent cannot control or prevent accidents that may happen when your package is in the hands of a third-party logistics company or the customs, nor will we be able to guarantee the service quality of other companies not affiliated to Agent. However, we aim to provide the best service possible to our customers and will inform you beforehand of the shipping situation for each shipping route or country you select and do everything we can to aid you if problems occur.

Final Step.Delivered & Review

Once you have received the parcel, you can confirm the delivery via‘User Center’ – ‘My Parcel’. If you have any question regarding to the parcel, you can also leave note to us